Email & SMS Automation in Puerto Rico
Automatic welcome, follow-up and reminder messages that reach your customers at the right moment, by email or SMS, without you having to send them one by one.
Everything about Email & SMS Automation
Many opportunities are lost for lack of follow-up: someone asks for information and nobody replies in time, an appointment is forgotten, a renewal expires without notice. Automatic messages solve that: they go out on their own when something happens — a sign-up, a purchase, an upcoming appointment — with a text you define.
We design the sequences with you: which messages to send, when and to whom, depending on what each customer does. We write them in a friendly tone, configure the sending tools, make sure the rules on consent and unsubscribing are followed, and measure how many are opened and how many generate a reply.
This is for you if…
- You lose customers by not following up in time
- You want to reduce forgotten appointments or late payments
- You send the same messages manually over and over
How we can help
Welcome messages
A first automatic communication for those who sign up or contact you.
Follow-up
Messages for those who asked for information and have not yet decided.
Reminders
Notices of appointments, payments, expiries or renewals.
Segmentation
Different messages depending on what each customer does or needs.
Consent and unsubscribing
Setup to respect the rules on permissions and opting out.
Measurement
Which messages are opened, which are answered and what to adjust.
How we work
We map the process
We understand step by step how it is done today and where time is lost.
We design the automation
We define what is automated, what is reviewed by hand and how the tools connect.
We build and test
We implement it and test it with real cases before switching it on.
We monitor and improve
We check that it works well and adjust it when your process changes.
Frequently asked questions
Can I send messages to anyone?
No: you need the recipient’s permission and must offer an easy way to unsubscribe. We configure the tools to comply with this.
Can I combine email and SMS?
Yes. Both channels can be used, choosing the most suitable for each message, for example SMS for an appointment reminder.
Will the messages sound automated?
We write them in a friendly, personalised tone so they feel like a message from you and not a generic template.
Related services
Shall we talk about your project?
Tell us what you need. We reply in Spanish or English.
Request a quote